Return & Refund Policy
We want you to be completely satisfied with your purchase from Wallarena. If your storage baskets or bins do not meet your expectations, we offer a straightforward 30-day return policy.
1. Return Window
You have 30 days from the date of delivery to request a return. Returns requested after this 30-day period will not be accepted.
2. Return Eligibility
To be eligible for a return, the item must be:
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In the exact same condition that you received it.
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Unused, clean, and free of any damage.
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In its original packaging.
3. Return Shipping Costs
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Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us immediately. We will cover the return shipping costs and provide you with a prepaid return shipping label.
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Customer Remorse / Change of Mind: If you are returning an item because you changed your mind or ordered the wrong size, you will be responsible for paying the return shipping costs.
4. How to Initiate a Return
Do not send items back to us without first requesting a return. To start the process:
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Email us at support@wallarena.shop with your order number and the reason for the return.
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If your return is accepted, we will send you instructions on how and where to send your package.
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Pack the item securely and ship it to our designated return facility.
5. Return Address
All authorized returns must be shipped to our facility at: 300 REEVES DR. SIMPSONVILLE, South Carolina 29681 United States
6. Refunds Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
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If approved, your refund will be processed automatically to your original method of payment.
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Please allow 5 to 7 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.
7. Contact Information
If you have any questions regarding your return or refund, please contact us:
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Email: support@wallarena.shop
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Phone: +1 6037289166